At PUNTOVIEJO, we work to ensure that every order reaches you safely, securely, and as quickly as possible.

Delivery Time

Orders are typically delivered within 3 business days, depending on your location and the availability of the selected products.

Once your order has been confirmed, it will be prepared and handed over to our delivery partner.

Order Confirmation

After placing your order, we may contact you by phone or WhatsApp to confirm your order and delivery details.

Please make sure that the phone number and delivery address provided at checkout are accurate.

Delivery

Our delivery service operates across Morocco. Delivery times may vary depending on your location, weather conditions, or circumstances beyond our control.

Please ensure that someone is available to receive the order at the provided address.

Delivery Issues

If you experience any issue with your delivery, please contact us through WhatsApp or by phone. Our team will do its best to resolve the matter promptly.

Important

Delivery times are estimates and may occasionally be affected by circumstances outside PUNTOVIEJO's control.

For any questions regarding your order or delivery, please contact our customer support team.