At PUNTOVIEJO, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing and order information
- Payment-related information
- Information you provide when contacting our customer service
We may also collect certain technical information when you browse our website, such as your device type, browser, IP address, and information about how you interact with our website.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Arrange delivery
- Confirm and communicate with you about your orders
- Process payments through our payment providers
- Provide customer service and after-sales support
- Process returns and exchanges
- Improve our website, products, and services
- Prevent fraud, abuse, and unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
When you pay by credit or debit card or through PayPal, your payment information is processed by the relevant payment provider.
PUNTOVIEJO does not need to directly store your complete card details.
For Cash on Delivery orders, we collect the information necessary to process and deliver your order.
4. Sharing Your Information
We may share the information necessary to fulfill your order with trusted service providers, such as:
- Delivery and logistics companies
- Payment service providers
- Website and technology service providers
- Customer-service providers
We only share information when necessary to provide our services, fulfill your order, operate our website, or comply with legal obligations.
We do not sell your personal information to third parties.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
Some third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal obligations.
8. Your Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.
If you have a question or request concerning your personal information, you can contact PUNTOVIEJO through our customer-service channels.
9. Third-Party Services
Our website may use third-party services such as payment processors, delivery providers, analytics services, and other technology providers.
These services may process information according to their own privacy policies and terms.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable legal requirements.
Any updated version will be published on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how PUNTOVIEJO handles personal information, please contact us through our available customer-service channels.
PUNTOVIEJO Quality. Authenticity. Attention to detail.