Everything you need to know about shopping with PUNTOVIEJO.

How can I place an order?

Browse our products, select the items you want, add them to your cart, and proceed to checkout. Enter your contact and delivery details, choose your preferred payment method, and confirm your order.

What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

• Credit & Debit Cards

• PayPal

Do you deliver across Morocco?

Yes. We deliver throughout Morocco.

How long does delivery take?

Orders are typically delivered within 3 business days. Delivery times may vary depending on your location and circumstances beyond our control.

How will my order be confirmed?

After placing your order, we may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

Can I cancel or modify my order?

If you need to cancel or modify an order, please contact us as soon as possible through WhatsApp or by phone. We will do our best to assist you before the order is dispatched.

Can I return or exchange an item?

Yes, subject to our Returns & Exchanges Policy. Please review the policy for eligibility requirements and the return procedure.

When will I receive my refund?

For eligible returns, refunds are processed after the returned item has been received and inspected. Once the return has been approved, the refund will be processed according to the applicable payment method.

How can I contact PUNTOVIEJO?

You can contact us directly through WhatsApp or by phone. Our team will be happy to assist you with your questions, orders, or any concerns.

Still need help?

Message us on WhatsApp or call us directly. We're here to help.