At PUNTOVIEJO, we want you to feel confident with every purchase. If you need to return or exchange an item, our policy is designed to keep the process straightforward and fair.

Return & Exchange Period

You may request a return or exchange within 3 days of receiving your order.

To be eligible, the product must be:

•     Unopened and unused

•     In its original packaging 

•     In the same condition in which it was received

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• Opened Products

• For hygiene and product-safety reasons, opened or used products cannot be returned or exchanged.

• This applies particularly to fragrances, skincare, haircare, and other personal-care products.

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• Inspection & Refunds

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• Once we receive your returned product, our team will inspect it to verify that it meets the return conditions.

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• If the return is approved, your refund will be processed according to the original payment method and applicable payment-provider procedures.

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• A refund is only issued after the returned product has been inspected and approved.

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• Damaged or Incorrect Orders

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• If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Our team will review the issue and assist you with the appropriate solution.

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• How to Request a Return or Exchange

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• Contact our customer service team within 3 days of receiving your order and provide your order details along with the reason for the request. Our team will guide you through the next steps.

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• PUNTOVIEJO — Quality, transparency, and attention to every detail.